Gambling can be a fun activity, but for some, it becomes a problem, affecting money, emotions, and relationships. Are you ready to hit the road to recovery from yours or someone else’s gambling? Everyone has different needs, and there is a range of free support options across Queensland.
Online Gambling – BetStop the National Self-Exclusion Register
Exclude yourself from all licensed Australian online and phone gambling providers. Once registered, providers cannot open an account for you, accept your bets, or send you marketing messages. You can choose a self-exclusion period from three months to a lifetime. To register, you’ll need a mobile number, email address, and either a driver’s licence, Medicare card, or passport.
To find out more about BetStop – the National Self-Exclusion Register – https://www.betstop.gov.au/. If you want to register to stop your online gambling, go to https://www.betstop.gov.au/signup/
Self-Help Information
Download the You can control your gambling self-help guide to support you to reduce your gambling. The guide can be used with counselling.
Self-exclusion in Queensland Gaming Venues
If you want help to manage your gambling, you can choose self-exclusion. It’s available at all Queensland casinos, hotels, clubs, and UBet outlets. To learn more, watch the self-exclusion video on YouTube.
If you are concerned about your gambling (or someone else’s) call the Gambling Helpline for free and confidential support 24 hours a day, 7 days a week.
Gambling Helpline – 1800 858 858
Counselling, Support, and Advice about Gambling Harm
There are confidential and free support services available 24/7 for anyone affected by their own or someone else’s gambling. If you’re worried about your gambling or someone else’s, call the Gambling Helpline at 1800 858 858 for free, confidential support and crisis counselling—available 24/7. They can also connect you with a local Gambling Help service for in-person counselling.
Gambling Help Online
Visit Gambling Help Online for free, confidential support through 24/7 online chat or email, along with self-help tools to manage gambling harm. You can also join an online forum to connect with others affected by gambling.
Gambling Help Queensland
Gambling Help Queensland provides free and confidential counselling through community organisations across the state. Their qualified team offers face-to-face, video chat, and remote counselling, helps you ban yourself from gambling venues (self-exclusion), and connects people with additional support services like financial counselling. To book an appointment or find your nearest service, call 1800 858 858 or search for your nearest service.
Gamblers Anonymous
Gamblers Anonymous is a self-help program where members support each other in their recovery from a gambling problem. Membership is free – the only requirement is a desire to stop gambling. All information shared in the rooms is confidential. For more information, including a list of meetings near you, please visit gaaustralia.org.au
Help for Aboriginal and Torres Strait Islander people
Gambling Help Queensland services offer culturally safe gambling support to Aboriginal and Torres Strait Islander people. To book an appointment call 1800 858 858 or search for your nearest service.
13 YARN (13 92 76) is a national crisis support service for Aboriginal and Torres Strait Islander people feeling overwhelmed or struggling to cope. It provides a confidential, one-on-one conversation with a Lifeline-trained Indigenous crisis supporter, available 24/7.
National Debt Help Line
The National Debt Help Line 1800 007 007 can support you if you have financial difficulties because of your or someone else’s gambling. Financial counsellors provide free, independent, and non-judgmental services to people in financial difficulties.
Lifeline
Lifeline provides free, 24/7 confidential support at 13 11 14 for anyone feeling overwhelmed, struggling to cope, or needing help to stay safe.
Kids Helpline
If you’re aged 12-25 and need to talk about gambling or any other concern, call the Kids Helpline on 1800 55 1800. It’s free, available 24/7, and you can stay anonymous.