The 2026 conference will deliver high quality professional development breakout sessions.
Wednesday 25 March 2026
The InterContinental Hotel
190 Elizabeth Street, Brisbane
Breakout Session 1 – 1:00pm – 2:30pm
Recommended: Associate and Accredited Financial Counsellors
This interactive professional development session will guide financial counsellors through a detailed case study of the fictional client Brian. Work with Brian through key stages of his life where financial issues and hardship require him to consider his options in bankruptcy. Participants will explore practical, legal and emotional considerations when supporting clients experiencing bankruptcy and gain tools to navigate these challenges with greater confidence.
CPD CATEGORY: TECHNICAL
Recommended: Associate and Accredited Financial Counsellors
Join this not to be missed AFCA workshop, focused on the life cycle of a complaint, and what is involved in thinking like an ombudsman. Real people, real stories, with added privacy protection – and you can influence the outcome. Part choose your own adventure, part true crime – come along and find out.
CPD CATEGORY: TECHNICAL
Recommended: Financial Counsellors and Capability Workers
Insurance plays a critical role in financial wellbeing, yet many clients are unaware of the range of policies they hold, may be entitled to, or may need. This professional development session will give financial counsellors and capability workers the tools to support clients in understanding their insurance options, obligations, and rights, and when to refer to a legal organisation. Particular attention will be given to superannuation, motor vehicle, life, income protection, home and contents, and funeral insurance, as well as the legal and government frameworks that protect consumers.
CPD CATEGORY: TECHNICAL / SKILLS
Recommended: Financial Counsellors and Capability Workers
Join IDCARE as they deep dive into the current scam landscape in Australia, providing attendees the best practice steps and digital resilience to protect clients, and themselves, from falling victim to the innovative tactics of cyber criminals. Attendees will be equipped with resources and supports to learn how to respond to clients and the language to reduce shame and guilt, with a focus on First Nation and CALD communities, “scambling” and small businesses.
CPD CATEGORY: SKILLS
Recommended: Financial Capability Workers
This session explores how financial capability workers and financial counsellors can build on our ability to work respectfully and safely with First Nations peoples and Culturally and Linguistically Diverse (CALD) communities, and embed cultural safety in everyday practice.
CPD CATEGORY: SKILLS / ETHICAL
Breakout Session 2 – 3:00pm – 4:30pm
Please select your second session (different to the first) from the training listed below.
CPD CATEGORY: TECHNICAL
CPD CATEGORY: TECHNICAL
CPD CATEGORY: TECHNICAL / SKILLS
CPD CATEGORY: SKILLS
CPD CATEGORY: SKILLS / ETHICAL