FCQ welcomes feedback and are committed to addressing complaints in a fair and transparent manner. Feedback can be provided via our online contact form through the website, as well as by email, phone or mail.
- Email – [email protected]
- Phone – 0447 380 710
- Mail – PO Box 5851 Cairns QLD 4870
Complaints, as a specific type of feedback, will be managed promptly. We will treat you with respect, keep you informed throughout the process, handle matters fairly and transparently and provide clear reasons for decisions.
Members or stakeholders may lodge a complaint with FCQ if they are dissatisfied with any aspect of our services. Anonymous complaints will also be accepted and investigated to the extent possible.
Complaint Process
Complaints can be initiated by phone, email, post or online and should be directed to the CEO, or the FCQ Chair if the complaint is about the CEO. Please refer to the following policy documents for further information about how complaints are handled
- Rules of Association
- Dispute and Grievances Policy
- Membership Related Appeals Policy
- National Disciplinary Process
CEO – Jon Omally – [email protected]
FCQ Chair – Rebecca Denny – [email protected]